Question 1

What is Elystrumcore and how does it work?

Accepted Answer

Elystrumcore is an AI orchestration platform that enables you to deploy and manage teams of AI agents. It provides pre-built agent templates, coordination mechanisms, and monitoring tools to help you build production-ready AI systems in minutes instead of months. The platform handles multi-agent communication, task delegation, and resource optimization automatically.

Question 2

How long does it take to get started?

Accepted Answer

Most customers are up and running within 24 hours. Our onboarding process includes: (1) Account setup (5 minutes), (2) Choosing your first agent template (10 minutes), (3) Configuration and testing (2-4 hours), (4) Production deployment (1-2 hours). We provide guided tutorials and dedicated support during onboarding.

Question 3

What pricing plans are available?

Accepted Answer

We offer four pricing tiers: Free (limited features, perfect for testing), Professional ($299/month for individuals and small teams), Business ($999/month for growing organizations), and Enterprise (custom pricing with dedicated support). All paid plans include a 14-day free trial. Visit our pricing page for detailed feature comparisons.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We offer a 14-day money-back guarantee for annual plans. No refunds are available for monthly subscriptions, but you can downgrade to a free plan.

Question 5

Do you offer volume discounts?

Accepted Answer

Yes! Volume discounts are available for Business and Enterprise plans. Discounts start at 10% for annual billing and increase based on the number of agent deployments and usage volume. Contact our sales team for a custom quote tailored to your needs.

Question 6

What programming languages are supported?

Accepted Answer

Our platform supports Python, JavaScript/TypeScript, Go, and Java. We provide official SDKs and comprehensive documentation for each language. Our REST API is language-agnostic, so you can integrate from any language that supports HTTP requests. Most customers use Python for AI/ML workloads and TypeScript for web integrations.

Question 7

How do I integrate with my existing systems?

Accepted Answer

Elystrumcore offers multiple integration options: (1) REST API for direct integration, (2) Webhooks for event notifications, (3) Pre-built connectors for popular services (Slack, Salesforce, etc.), (4) Custom integrations using our SDK. Our documentation includes step-by-step integration guides for common use cases.

Question 8

What AI models do you support?

Accepted Answer

We support all major AI models including OpenAI (GPT-4, GPT-3.5), Anthropic (Claude), Google (PaLM, Gemini), and open-source models (Llama, Mistral, etc.). You can also bring your own custom models. Our intelligent routing system automatically selects the most cost-effective model for each task.

Question 9

What are your uptime and SLA guarantees?

Accepted Answer

Professional plans include 99.5% uptime SLA, Business plans get 99.9%, and Enterprise customers receive 99.95% with priority support. We provide real-time status updates at status.elystrumcore.ai. In the unlikely event of downtime exceeding our SLA, we offer service credits as outlined in our Service Level Agreement.

Question 10

Is my data secure?

Accepted Answer

Yes. We implement enterprise-grade security: (1) All data encrypted in transit (TLS 1.3) and at rest (AES-256), (2) SOC 2 Type II certified, (3) GDPR, CCPA, and PIPEDA compliant, (4) Regular security audits and penetration testing, (5) Role-based access controls, (6) Optional data residency in Canadian data centers.

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